Rebecca Ward Consulting - Business Effectiveness and Planning
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Mastering Difficult Colleague Interactions with Dr Mark O'Brien, Cognitive Institute

Rebecca Ward Consulting is proud to support the ACHSM Qld Branch (in association with Cognitive Institute) in a one-day workshop focussing on enhancing the effectiveness and ease of dealing with difficult colleague interactions in healthcare. This workshop is designed for all who work in healthcare.

Difficult people and situations are often the biggest stressors for all who work in healthcare. However, there can be added pressure when difficult interactions occur with colleagues because of the need to often maintain a long term functional and professional relationship that goes beyond the particular issue being addressed in a challenging interaction.
All professionals can improve their skills in striking the balance between the extremes of completely surrendering one’s own point of view to avoid all conflict and assertively dominating a difficult interaction in a way that alienates others.

Overview: ​This is a practical skills development workshop designed to give people work in healthcare competence in handling difficult interactions with colleagues.

The workshop explores:
• the causes of difficult interactions
• the specific challenges faced by communication between those who work in healthcare
• how to look past words and emotion to understand people’s real motivations and meaning
• skills for effectively handling difficult interactions.

Specific communication skills are also required to avoid arguments and to ensure the interaction is focused on finding an effective solution both parties can live with. This workshop presents the Cognitive Institute’s S.O.L.V.E.© model – a proven step-by step approach for handling problems that keeps both parties focused on a solution. One of the major causes of stress in difficult interactions is having to correct behaviour and request improved performance.

Participants will examine:
• what motivates people to change
• the stages of change and how to move people along
• strategies for dealing with resistance to change.
Difficult interactions with colleagues will never be totally stress-free, and the workshop examines ‘survival’ techniques to reduce stress and ensure ongoing improvement.

Format: Workshop with short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills. Brief didactic presentations will provide the focus for small group sessions in which participants are able to share experience and pool knowledge, enabling critical comparison of their skills with their peers and peer learning. Video case studies will be used to enable participants to analyse and reflect upon their own skills.
The format has been carefully structured to enable a mix of lectures, discussion, critical reflection and evaluation.

Presenter: Dr Mark O'Brien, Medical Director, Cognitive Institute
When Saturday, 14 June, 2014 9:00 AM  -  5:00 PM
Where Royal on the Park
Cnr Alice & Albert Sts
Brisbane, Queensland 4000 
Fees Individual
Member  AUD $ 650.00
Non Member  AUD $ 800.00

Registration DeadlineThursday, 12 June, 2014


1 Comment to Mastering Difficult Colleague Interactions with Dr Mark O'Brien, Cognitive Institute:

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Graham ANDREWARTHA on Monday, 11 April 2016 12:18 PM
Difficult conversations can be aided by the use of out influence instrument.
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